Bintan Resort Ferries, Singapore

3.3
#22 of 115 in Outdoors in Singapore
Bintan Resort Ferries Pte Ltd began operations in 1994 from then World Trade Centre (now known as Harbour Front). Operations shifted to Tanah Merah Ferry Terminal in late August 1995. Each trip to Bintan takes about an hour.

BRF operates four catamaran ferries. The first two - a 270-seat Aria Bupala and a 306-seat Indera Bupala were built in 1994 when the company first started operations. Two new generation 42 meter ferries the Wan Seri Beni and Wan Sendari were added to the BRF Fleet in 2009. Built by Damen Shipyards, Netherlands, the newer vessels are able to operate at cruising speeds in excess of 37 knots and feature high tech navigation and engineering monitoring systems. In addition, the ferries also include hardware that improve the stability in choppy seas allowing a smoother ride for passengers. Each ferry has 300 seats, 57 of which are allocated to a premium "Emerald Class". Passengers in the premium class can skip the queue for immigration clearance on arrival in Bintan, and let specially assigned staff take care of the process for them.
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Bintan Resort Ferries Reviews
Rate this attraction
TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.0
226 reviews
Google
3.8
TripAdvisor
  • Dont book with BIntan Resort ferry! They have no sense of customer service! During the Covid19 situation and the borders with Indonesia closed they give no refund, that I understand but they could...  more »
  • Excited and wonderful experience. The ferry was so clean and well maintain. They well taking care of their passengers and the luggage. safety of the passengers also well taking care by the staffs...  more »
Google
  • Travelled economy as club med purchased tickets, wasn’t aware of emerald ticket option. Trip was about 40 min & pleasant without issues, processing at Bintan was okay, return trip processing through customs was a Joke about 90min, there were some passengers being escorted to be processed quicker & expect this was Emerald class, so would pay extra for these benefits at Singapore end.
  • Not a huge fan of the setup here. Check-in was quick, and immigration speedy, but the boarding experience and pier walk left a lot to be desired. The departure gates all lead to the same jetty meaning you have to be careful to get on the correct ferry if there's more than one departing. There is no queuing system, and the ferries are free seating, so there's a scrum to get through the departure gates. Once on the ferry, there is limited storage and can be large queues whilst people stuff their bags in to the provided racks. The furnishing / decor is in need of a refresh. Food was sub par with hot dogs as the main (only) meal you could have, with a steamed bun... Having used several island hopping ferries around the region, this one needs some improvement to get some more stars!!!

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