Freeing SG (Plaza Singapura) Reviews
I dropped off my 3 kids & 2 nieces today for the Changi hospital escape room. Spent $120. I must say I was very disappointed with the customer service - which was non- existent. The equipment was... more »
Total waste of time and money! Did the Poseidon room. No actual story to follow, exposed wires, and a lot of the keys didn't even work! The staff had to come in several times to fix whatever was... more »
I once had a pretty bad experience here — was rejected entry due to our age. However, my second time was simply amazing. My friends and I had a great time and we did the Enchanted Wardrobe room. The staff were friendly and helpful as well. A great place to visit to bond with friends!
Did the Jurassic room with my girlfriend yesterday in the early afternoon. Tech was rather impressive as usual, although it was a bit faulty for one puzzle. What was not so impressive, though, was the standard of customer service. The young lady who was our game master was rather rude, and looked visibly annoyed at some points when we requested for help. Behaved very much like she was "looking down" on us. Was she in a hurry to get back to her K dramas? Or back to her conversation with her colleague? Desperately wanting to finish her whatsapp conversations with one of her boyfriends? Looking at some of the other reviews, ours is not an isolated case. Methinks that some of the staff need to be educated on manners and good customer service. Fortunately I was in a good mood yesterday and my girlfriend wasn't too bothered, or I would have given the ill mannered young lady an earful.
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